Shopping and Consumer Issues

Get Your Free Copy of the Consumer Action Handbook

The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. TheHandbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.

You can get a free copy of the Consumer Action Handbook in one of three ways:

• Online: Order a printed copy of the Handbook online.

• Download a digital copy of the Handbook as apdf, epub, or mobi file for an e-reader device.

• By mail: Write to:

Handbook Pueblo, CO 81009

There is also a Spanish version of the Handbook, Guía del Consumidor to provide consumer information to Spanish consumers. You can get copies of the Guía in one of three ways:

• Online: Order a printed copy of the Guía online.

• Download a digital copy of the Guía.

• By mail: Write to:

Guía del Consumidor Pueblo, CO 81009

Please note: The information in the Consumer Action Handbook and Guía del Consumidor are in the public domain, so you may copy any portion of these books. Please credit USAGov in the Office of Citizen Services and Innovative Technologies, General Services Administration as your source.

USA.gov www.ftc.gov

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